FAQs
Frequently Asked Questions
How Can We Help?
Find answers to common questions about our services, products, and processes. If you don't see your question here, feel free to contact us directly.
General Questions
What services do you offer?
We specialize in custom embroidery, precision laser engraving, and professional marketing materials. From apparel customization to promotional products, we can help bring your vision to life.
How long does it take to complete an order?
Turnaround time varies depending on the complexity and size of your order. Typically, embroidery orders take 7-10 business days, laser engraving 5-7 business days, and marketing materials 10-14 business days. Rush orders may be available for an additional fee.
What is your minimum order quantity?
We welcome orders of all sizes! Some services may have minimum quantities for cost-effectiveness, but we'll work with you to find the best solution. Contact us to discuss your specific needs.
Do you offer design services?
Yes! Our team can help refine your existing designs or create new ones from scratch. We'll work with you to ensure your final product meets your expectations.
Can I bring my own items for customization?
Absolutely! You're welcome to bring your own items for embroidery or laser engraving. We'll assess the items and let you know if they're suitable for customization.
Embroidery Questions
What file formats do you accept for embroidery?
We accept most common file formats including JPG, PNG, PDF, AI, and EPS. We can also work with embroidery-specific formats like DST and PES.
Is there a setup fee for embroidery?
Yes, there is a one-time digitizing fee for new designs. This fee covers the cost of converting your artwork into an embroidery file. Once digitized, you can reorder without additional setup fees.
What items can be embroidered?
We can embroider on a wide variety of items including hats, shirts, jackets, bags, towels, blankets, and more. If you have a specific item in mind, contact us to confirm compatibility.
Laser Engraving Questions
What materials can be laser engraved?
We can engrave on wood, leather, acrylic, glass, stone, and many other materials. Each material produces unique results. Contact us to discuss your specific material.
How detailed can laser engraving be?
Our laser engravers offer exceptional detail and precision. We can reproduce intricate designs, fine text, and photo-quality images on most materials.
Do you offer laser cutting as well?
Yes! In addition to engraving, we offer precision laser cutting for materials like wood, acrylic, and leather. Perfect for custom shapes and designs.
Payment & Shipping
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and for larger orders, we can arrange invoice payment terms.
Do you ship nationwide?
Yes! We ship anywhere in the United States. Shipping costs are calculated based on your location and order size. Local pickup is also available.
What is your return policy?
Because our products are custom-made, we generally cannot accept returns. However, if there's an error on our part, we'll work with you to make it right. Customer satisfaction is our priority.
Still Have Questions?
We're here to help! Contact us and we'll be happy to answer any questions you may have.
Contact Us